Draft policy. This document is a structured placeholder and must be reviewed and finalized by qualified legal counsel before production launch. It does not create legal guarantees.

Disputes, No-Shows & Reports

How problems are reported and resolved.

Version 2026-09-29

Reporting a problem

Open a dispute from the purchase or sale page with a description and photos. Reasons include items materially different from the listing, missing included items, failure to remove contents, property damage, no-shows, or payment not received. You can also report any member from their profile.

Review

Our team reviews disputes and reports manually. We do not use AI to decide liability.

Payments

Because buyers pay sellers directly, Milo Market cannot issue refunds. Resolve payment questions with the other party first; we may restrict accounts that don't honour agreed deals. [Counsel to finalize.]

No-shows

Sellers can mark a confirmed buyer as a no-show once the booked pickup window has passed. No-shows appear on the buyer's profile. If you believe a no-show was recorded in error, contact support.